BEIJING, Oct. 13, 2026 /PRNewswire/ -- The 2026 Beijing Forum on Swift Response to Public Complaints opened on Monday, with the release of a number of research findings, reports on city hotline services, and global case studies on urban governance. Beijing's 12345 hotline is the city's unified government service platform, allowing residents to report problems, lodge complaints, and seek information on public services ranging from utilities and transportation to healthcare and housing. Since 2019, the hotline has evolved from a traditional call center into a smart governance hub powered …READ FULL ARTICLE
